At Natural Code, we pour a lot of love, care, and strict quality control into every single batch of cat food we make. Because our top priority is the health and safety of your furry family members, we maintain a strict safety standard for everything that leaves our warehouse.

The Short & Sweet of It

• All sales are final. We are unable to offer refunds on any purchases.

• No exchanges. We do not accept product exchanges or trade-ins.

Why This Matters to Us (and Your Kitty!)

We understand this might not be the exact news you or your cat were hoping for. However, we strictly maintain this policy to guarantee the total quality, freshness, and absolute integrity of our products.

Once a package leaves our secure facility, we cannot guarantee how it was stored or handled. To ensure that no cat ever receives a compromised meal, we simply cannot accept returns or put product back on our shelves. We appreciate your understanding in helping us keep all our feline friends safe and healthy!

We're Here to Help!

Choosing the right food for a picky eater can be tricky. If your cat is turning up their nose or you have questions about our ingredients, please don't hesitate to reach out to our Customer Care team at customerservice.usa@nasta.com. We are always happy to help you find a flavor your feline will love!