Frequently asked questions
What is Natural Code?
Natural Code offers premium, high-quality wet cat food made with carefully selected, natural ingredients to support your cat's health and well-being.
Can Natural Code be fed every day?
Yes. Natural Code recipes are designed to be part of your cat's daily diet. Follow the feeding guidelines on the product label and adjust portions based on your cat's age, weight, and activity level.
What type of rice is used in Natural Code recipes?
Natural Code recipes use whole-grain white rice.
What does GMO-Free mean?
GMO-Free means ingredients are not derived from genetically modified sources.
When will I get my order?
Once your order ships, you'll receive a confirmation email with a tracking number. If your tracking hasn't updated after 48 hours or your package is delayed, please contact our Customer Happiness Team for assistance.
How long does shipping take?
Orders typically shipping and delivery takes within 1–7 business days with UPS Ground.
What is your return policy?
Due to the nature of our products, we do not accept returns. If your order arrives damaged or there's a quality concern, please contact our Customer Happiness Team.
How can I contact Customer Support?
You can reach our Customer Happiness Team through our Contact Us page or by emailing us. We respond Monday–Friday during business hours.